Annexes
Commission Delegated Regulation (EU) 2025/20 · Ground Handling · Regulations (EU) 2025/23 and 2025/24 · ORGH.GEN.100 – GH.OPS.505
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ORGH.GEN.100 Scope
This Annex establishes requirements on the following: responsibilities of the organisations listed in Article 3 definition (1) of this Regulation, which…
ORGH.GEN.105 Competent authority
The competent authority responsible for receiving declarations from an organisation providing ground handling services at an aerodrome within the scope…
ORGH.GEN.110 Responsibilities of the ground handling organisation
The ground handling organisation shall be responsible for the safe provision of services in accordance with all the following:
AMC1 ORGH.GEN.110(a) Responsibilities of the ground handling organisation
ORGH.GEN.115 Start of operation
A ground handling organisation may start operating at an aerodrome when it fulfils both the following conditions:
ORGH.GEN.120 Means of compliance
The ground handling organisation may use alternative means of compliance (AltMoC) to the acceptable means of compliance (AMC) adopted by the Agency to…
AMC1 ORGH.GEN.120 Means of compliance
ORGH.GEN.125 Use of industry standards
In order to discharge their responsibilities regarding the safe provision of ground handling services, the ground handling organisation may use its own…
AMC1 ORGH.GEN.125 Use of industry standards
ORGH.GEN.130 Management of changes
The ground handling organisation shall develop, implement and maintain a process as part of its management system to manage changes to its established…
ORGH.GEN.140 Access
For the purpose of determining whether a ground handling organisation acts in accordance with its declaration, the ground handling organisation shall…
ORGH.GEN.145 Provision of documentation for oversight purposes
The ground handling organisation shall submit the following documents in their latest version to the competent authority as identified in point…
GM1 ORGH.GEN.145 Provision of documentation for oversight purposes
ORGH.GEN.150 Findings and corrective actions
When the competent authority raises a finding of non-compliance, the ground handling organisation shall take the following steps within the time period…
ORGH.GEN.155 Immediate reaction to a safety problem and safety directives
The ground handling organisation shall implement, without undue delay, any safety measures or safety directives mandated by the competent authority as an…
ORGH.GEN.160 Reporting of safety-related occurrences
As part of its management system referred to in point ORGH.MGM.200 of this Annex, the ground handling organisation shall establish and maintain a…
GM1 ORGH.GEN.160(b)(1) Reporting of safety-related occurrences
GM1 ORGH.GEN.160(b)(2) Reporting of safety-related occurrences
AMC1 ORGH.GEN.160(e) Reporting of safety-related occurrences
GM1 ORGH.GEN.160(b) ;(e) Reporting of safety-related occurrences
ORGH.GEN.165 Safety reporting system
The reporting system referred to in point ORGH.GEN.160 shall contain the necessary means and procedures to enable the ground handling organisation to…
AMC1 ORGH.GEN.165 Safety reporting system
GM1 ORGH.GEN.165 Reporting of safety-related occurrences
GM1 ORGH.GEN.165(a)(4) Safety reporting system
GM1 ORGH.GEN.165(b)(4) Reporting of safety-related occurrences
ORGH.GEN.170 Psychoactive substances and medicines
The ground handling organisation shall implement a procedure to ensure that its personnel:
ORGH.MGM.200 General requirements for the management system
The ground handling organisation shall develop and implement a management system proportionate to the type and complexity of activities, the size of the…
AMC1 ORGH.MGM.200(a) General requirements for the management system
GM1 ORGH.MGM.200(a) General requirements for the management system
GM1 ORGH.MGM.200(b)(1) General requirements for the management system
AMC1 ORGH.MGM.200(b)(2) General requirements for the management system
AMC2 ORGH.MGM.200(b)(2) General requirements for the management system
AMC3 ORGH.MGM.200(b)(2) General requirements for the management system
GM1 ORGH.MGM.200(b)(2) General requirements for the management system
GM2 ORGH.MGM.200(b)(2) General requirements for the management system
AMC1 ORGH.MGM.200(b)(2)(i) General requirements for the management system
AMC1 ORGH.MGM.200(b)(2)(ii) General requirements for the management system
AMC2 ORGH.MGM.200(b)(2)(ii) General requirements for the management system
GM1 ORGH.MGM.200(b)(2)(ii) General requirements for the management system
GM2 ORGH.MGM.200(b)(2)(ii) General requirements for the management system
GM3 ORGH.MGM.200(b)(2)(ii) General requirements for the management system
AMC1 ORGH.MGM.200(b)(2)(iii) General requirements for the management system
GM1 ORGH.MGM.200(b)(2)(iii) General requirements for the management system
GM2 ORGH.MGM.200(b)(2)(iii) General requirements for the management system
GM3 ORGH.MGM.200(b)(2)(iii) General requirements for the management system
AMC1 ORGH.MGM.200(b)(2)(iv) General requirements for the management system
GM1 ORGH.MGM.200(b)(2)(iv) General requirements for the management system
GM2 ORGH.MGM.200(b)(2)(iv) General requirements for the management system
GM3 ORGH.MGM.200(b)(2)(iv) General requirements for the management system
GM4 ORGH.MGM.200(b)(2)(iv) General requirements for the management system
GM1 ORGH.MGM.200(b)(4) General requirements for the management system
AMC1 ORGH.MGM.200(b)(6) General requirements for the management system
GM1 ORGH.MGM.200(b)(6) General requirements for the management system
GM2 ORGH.MGM.200(b)(6) General requirements for the management system
AMC1 ORGH.MGM.200(d) General requirements for the management system
GM1 ORGH.MGM.200(d) General requirements for the management system
ORGH.MGM.201 Information security management system
The ground handling organisation shall establish, implement and maintain an information security management system in accordance with the Annex…
ORGH.MGM.205 Contracted services or products
Where the ground handling organisation, for the purpose of its operation or compliance with this Regulation, enters into contracts for services or…
AMC1 ORGH.MGM.205 Contracted services or products
ORGH.MGM.210 Personnel
The ground handling organisation shall appoint an accountable manager.
AMC1 ORGH.MGM.210(c) Personnel
AMC2 ORGH.MGM.210(c) Personnel
AMC1 ORGH.MGM.210(g)(1) Personnel
ORGH.MGM.215 Facilities
The ground handling organisation shall ensure availability of facilities allowing the performance and management of all planned tasks and activities…
ORGH.MGM.220 Software used for the provision of ground handling services
The ground handling organisation shall ensure that the software it uses for the provision of ground handling services is functional and does not…
GM1 ORGH.MGM.220 Software used for the provision of ground handling services
GM1 ORGH.MGM.220(b) Software used for the provision of ground handling services
ORGH.DEC.100 Declaration — general requirements
The ground handling organisation shall submit a duly filled declaration, including the annex for each aerodrome where it provides services, to the…
ORGH.DEC.105 Termination of the provision of ground handling services
If a ground handling organisation intends to permanently cease the provision of the ground handling service at an aerodrome, it shall:
AMC1 ORGH.DEC.105 Termination of the provision of ground handling services
Appendix 1 DECLARATION FORM
DECLARATION in accordance with Commission Delegated Regulation (EU) 2025/20 Name of organisation:
GM1 ORGH.DEC Appendix 1 — Declaration form
INDUSTRY STANDARDS/GOOD PRACTICES TO BE DECLARED See GM1 ORGH.GEN.125.
ORGH.DOC.100 Documents and records systems
The ground handling organisation shall establish a document system and a record system as part of its management system.
ORGH.DOC.105 Record-keeping
The ground handling organisation shall keep the records in accordance with the national requirements of the Member State(s) where the ground handling…
ORGH.DOC.110 Ground handling manual
The ground handling organisation shall include the following elements in its ground handling manual:
AMC1 ORGH.DOC.110 Ground handling manual
AMC1 ORGH.DOC.110(a) Ground handling manual
GM1 ORGH.DOC.110(b) ;(c) Ground handling manual
ORGH.TRG.100 Training and assessment programme
As part of its management system, the ground handling organisation shall develop and implement a training and assessment programme for its personnel, to…
AMC1 ORGH.TRG.100 Training and assessment programme
AMC2 ORGH.TRG.100 Training and assessment programme
AMC3 ORGH.TRG.100 Training and assessment programme
GM1 ORGH.TRG.100 Training and assessment programme
GM1 ORGH.TRG.100(a) Training and assessment programme
GM1 ORGH.TRG.100(b) Training and assessment programme
AMC1 ORGH.TRG.100(b)(3) Training and assessment programme
GM1 ORGH.TRG.100(b)(6) Training and assessment programme
AMC1 ORGH.TRG.100(c) Training and assessment programme
AMC2 ORGH.TRG.100(c) Training and assessment programme
AMC3 ORGH.TRG.100(c) Training and assessment programme
AMC4 ORGH.TRG.100(c) Training and assessment programme
AMC5 ORGH.TRG.100(c) Training and assessment programme
GM2 ORGH.TRG.100(c) Training and assessment programme
GM3 ORGH.TRG.100(c) Training and assessment programme
GM4 ORGH.TRG.100(c) Training and assessment programme
AMC1 ORGH.TRG.100(d) Training and assessment programme
GM1 ORGH.TRG.100(d) Training and assessment programme
GM2 ORGH.TRG.100(d) Training and assessment programme
GM3 ORGH.TRG.100(d) Training and assessment programme
AMC1 ORGH.TRG.100(i) Training and assessment programme
AMC2 ORGH.TRG.100(i) Training and assessment programme
ORGH.TRG.105 Additional requirements related to training
The ground handling organisation shall ensure that suitable facilities, means, equipment and tools are used for the delivery of training and the conduct…
ORGH.TRG.110 Dangerous goods training
Ground handling organisations, including those that do not handle dangerous goods, shall implement and maintain a dangerous goods training programme for…
ORGH.GSE.100 Ground support equipment — General requirements
As part of its management system, the ground handling organisation shall have a process to ensure that the GSE used for the provision of ground handling…
GM1 ORGH.GSE.100(c) Ground support equipment — General requirements
ORGH.GSE.105 Ground support equipment maintenance programme
As part of its management system, the ground handling organisation shall establish and implement a maintenance programme, to maintain the systems and…
AMC1 ORGH.GSE.105 Ground support equipment maintenance programme
GM1 ORGH.GSE.105 Ground support equipment maintenance programme
GM2 ORGH.GSE.105 Ground support equipment maintenance programme
ORGH.GSE.110 Ground support equipment pooling
Where GSE is provided by the aerodrome operator or by another organisation at an aerodrome, the ground handling organisation may, where appropriate…
GH.OPS.005 General responsibilities for the provision of ground handling services
The ground handling organisation shall ensure, for all the ground handling activities it performs, that:
GH.OPS.010 Interfaces with other organisations
As part of its management system, the ground handling organisation shall have a process to identify the interfaces with the aerodrome operator and the…
AMC1 GH.OPS.010 Interfaces with other organisations
GM1 GH.OPS.010 Interfaces with other organisations
GM2 GH.OPS.010 Interfaces with other organisations
GH.OPS.020 Handling of dangerous goods
The ground handling organisation shall ensure that the handling of dangerous goods is performed at all times in accordance with the relevant provisions…
GH.OPS.025 Ground transportation of passengers and crew members by an aerodrome operator
When an aerodrome operator provides ground transportation services for passengers and crew members with its own personnel, either as a single service or…
GH.OPS.030 Common language
The ground handling organisation shall ensure that its personnel are able to communicate effectively for their daily operational tasks in the language(s)…
GH.OPS.100 Passenger handling — general requirements
The passenger handling procedures established by the ground handling organisation shall cover the safety risks, including carriage of dangerous goods in…
AMC1 GH.OPS.100 Passenger handling — general requirements
AMC2 GH.OPS.100 Passenger handling — general requirements
GM1 GH.OPS.100 Passenger handling — general requirements
GM1 GH.OPS.100(a) Passenger handling — general requirements
AMC1 GH.OPS.100(b) Passenger handling — general requirements
GH.OPS.105 Control of passengers on the apron
Passenger access on the apron or any other operational area shall observe the applicable requirements on control of pedestrians laid down in Regulation…
GH.OPS.110 Handling of passengers with reduced mobility by an aerodrome operator
When an aerodrome operator performs handling of passengers with reduced mobility with its own personnel, either as a single service or cumulated with the…
GH.OPS.200 Baggage handling — general requirements
The safety procedures for baggage handling shall cover the following phases, depending on the range of operations of the ground handling organisation:
GH.OPS.300 Safety on the apron
The ground handling organisation shall implement, besides aerodrome operator procedures applicable to that organisation as aerodrome user, operational…
GH.OPS.305 General requirements for the operation of ground support equipment
The ground handling organisation shall implement procedures for the safe operation of GSE, with specific safety actions to address the risk of equipment…
AMC1 GH.OPS.305 General requirements for the operation of ground support equipment
AMC2 GH.OPS.305 General requirements for the operation of ground support equipment
AMC3 GH.OPS.305 General requirements for the operation of ground support equipment
GM1 GH.OPS.305 General requirements for the operation of ground support equipment
AMC1 GH.OPS.305(b) General requirements for the operation of ground support equipment
GM1 GH.OPS.305(d) General requirements for the operation of ground support equipment
GH.OPS.310 Aircraft refuelling and defuelling
The aircraft refuelling and defuelling services may be provided by the same organisation responsible for the provision of other ground handling services…
AMC1 GH.OPS.310 Aircraft refuelling and defuelling
AMC2 GH.OPS.310 Aircraft refuelling and defuelling
GH.OPS.320 Potable water servicing
The procedures for potable water servicing shall comply with the requirements laid down in point GH.OPS.005 and also with the following additional…
GH.OPS.325 Aircraft toilet servicing
The procedures for aircraft toilet servicing shall comply with the requirements in point GH.OPS.005 and also with the following additional requirements:
GH.OPS.330 Aircraft exterior cleaning
The procedures for aircraft exterior cleaning shall comply with the requirements of point GH.OPS.005 and also with the following additional requirements:
GH.OPS.335 Aircraft de-icing and anti-icing
The ground handling organisation shall ensure that the necessary checks to ensure availability of service before the cold season are planned and…
AMC1 GH.OPS.335 Aircraft de-icing and anti-icing
AMC2 GH.OPS.335 Aircraft de-icing and anti-icing
AMC3 GH.OPS.335 Aircraft de-icing and anti-icing
GM1 GH.OPS.335 Aircraft de-icing and anti-icing
GH.OPS.400 Coordination of aircraft turnaround activities
The ground handling organisation shall ensure the safe provision of ground handling services and aircraft handling during turnaround by establishing a…
AMC1 GH.OPS.400 Coordination of aircraft turnaround activities
AMC2 GH.OPS.400 Coordination of aircraft turnaround activities
GH.OPS.405 Aircraft arrival
The operational procedures relating to the arrival of an aircraft shall be appropriate to the aircraft type and shall cover:
GH.OPS.410 Aircraft securing on the ground
The ground handling organisation shall have and implement operational procedures to ensure that the aircraft is secured against any unintended movement…
GH.OPS.415 Aircraft loading and unloading
The operational procedures for aircraft loading and unloading shall ensure the following:
AMC1 GH.OPS.415 Aircraft loading and unloading
AMC2 GH.OPS.415 Aircraft loading and unloading
GH.OPS.420 Loading supervision
The ground handling organisation shall implement procedures for the supervision of aircraft loading and unloading to ensure the following:
GH.OPS.425 Unit load devices
The ground handling organisation shall ensure the following with regard to the ULDs for both baggage and cargo load:
GH.OPS.430 Aircraft departure activities
The ground handling organisation shall coordinate the aircraft departure with the other organisations involved in this activity.
GH.OPS.435 Aircraft towing and pushback
The responsibility for the aircraft towing/pushback operations may be split between several organisations.
GH.OPS.440 Communication and phraseology
The communication between the flight crew and the ground handling persons responsible for aircraft pushback/towing shall ensure safe operation of the…
GH.OPS.500 Cargo and mail handling — General requirements
The activities referred to in Article 2.2(e) points (i) to (iv) of this Regulation may be performed in a cargo terminal or a cargo warehouse at an…
GM1 GH.OPS.500 Cargo and mail handling — General requirements
GM1 GH.OPS.500(d) Cargo and mail handling — General requirements
GH.OPS.505 Handling of special cargo, other than dangerous goods
The ground handling organisation shall handle special cargo in accordance with the operational procedures provided by the aircraft operator or, when…
GM1 GH.OPS.505 Handling of special cargo, other than dangerous goods
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