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GH.OPS.310 Aircraft refuelling and defuelling

Commission Delegated Regulation (EU) 2025/20 · Regulations (EU) 2025/23 and 2025/24 · EAR revision 5 Nov 2025

IRImplementing rule

GH.OPS.310Aircraft refuelling and defuelling

(a)The aircraft refuelling and defuelling services may be provided by the same organisation responsible for the provision of other ground handling services or by an intoplane fuelling service provider.

(b)In addition to ensuring compliance with point GH.OPS.005, the intoplane fuelling service provider shall be responsible for the following:

(1)ensure safe provision of aircraft refuelling and defuelling and other necessary services in accordance with the operational procedures of the aircraft operator;

(2)have and implement communication procedures with the ground handling organisation(s) providing other services during aircraft turnaround, in particular with the turnaround coordination function, and with the aircrew in case of fire or fuel leakage;

(3)observe the requirements regarding fire prevention and extinction on the apron and at the parking stands;

(4)address any conflicting instructions with the aircraft operator or the aerodrome operator, as the case may be, as soon as they have been identified.

(c)The intoplane fuelling service provider shall have the following responsibilities:

(1)apply its emergency procedure in the event of an emergency during refuelling or defuelling as described in its ground handling manual, in particular:

(i)stop refuelling;

(ii)disconnect the refuelling hose from the aircraft;

(iii)move the fuel vehicle or, depending on the refuelling system, press the emergency stop button from the fuel hydrant;

(2)use only the fuel type approved for the aircraft type in accordance with the aircraft operator’s instructions to prevent any misfuelling and contamination of the fuel;

(3)ensure that their personnel wears distinctive clothing to enable their easy identification in case of an emergency during refuelling or defuelling operations;

(4)observe the refuelling zones as established by the aircraft operator according to the aircraft type, and, in coordination with the ground handling organisation exercising the aircraft turnaround coordination function, prevent any passengers or unauthorised persons from entering those zones or otherwise stop refuelling until the zone is clear;

(5)comply with the relevant procedure of the aircraft operator for refuelling or defuelling with passengers on board, passenger boarding or disembarking, including:

(i)stopping the refueling operation when the designated emergency exits and escape routes are obstructed;

(ii)communication with the person that monitors the refuelling or defuelling operation, as appointed by the aircraft operator, in case of fire or fuel leakage;

(6)comply with point ADR.OPS.D.060 of Regulation (EU) No 139/2014 as reflected in the aerodrome operator’s procedures regarding apron safety during aircraft refuelling.

(d)Refuelling or defuelling in hangars or similar enclosed buildings shall only be performed with the approval of the aircraft operator and the aerodrome operator and in accordance with the special procedures developed by them.

IR · GH.OPS.310 — Regulations (EU) 2025/23 and 2025/24 · Regulation (EU) 2025/20 · Ground Handling Easy Access Rules · EAR revision 5 Nov 2025

AMCAcceptable means of compliance

AMC1 GH.OPS.310Aircraft refuelling and defuelling

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INTERFACES WITH THE AIRCRAFT OPERATOR AND THE AERODROME OPERATOR

(a)When several GH organisations perform different aircraft handling services, including fuelling and defuelling performed by an intoplane fuelling agent, the GH organisations should have and apply common procedures to ensure that the following risks are properly mitigated:

(1)ignition of fire;

(2)injuries to persons or damage to the aircraft, vehicles or buildings;

(3)fuel spillage;

(4)damage to the environment by contamination or fire;

(5)loading of the wrong fuel quantity;

(6)refuelling of the aircraft with the wrong fuel type and/or grade or with contaminated or deteriorated fuel;

(7)access of passengers or unauthorised persons into the refuelling area;

(8)aircraft refuelling in the vicinity of electromagnetic fields.

(b)The procedures should also address the interaction and communication between the provider of the intoplane fuelling, the GH organisation ensuring aircraft turnaround and the aircrew. The purpose is to ensure safety of operations during turnaround and the smooth coordination of actions and evacuation in the event of an emergency, while maintaining compliance with the aerodrome operator’s and aircraft operator’s procedures for aircraft refuelling.

(c)The person performing the refuelling/defuelling with passengers on board, boarding or disembarking should notify the qualified person on board the aircraft (as established by the aircraft operator in its procedure) and those performing the turnaround coordination function of the GH organisations responsible for the other aircraft ground servicing activities when refuelling is about to begin and when it has been completed.

(d)The GH organisation should ensure that fire extinguishers are readily available at least for initial intervention in the event of a fuel fire, and that the personnel are trained in their use.

AMC · AMC1 GH.OPS.310 — Regulations (EU) 2025/23 and 2025/24 · ED Decision 2025/007/R · Ground Handling Easy Access Rules · EAR revision 5 Nov 2025

AMCAcceptable means of compliance

AMC2 GH.OPS.310Aircraft refuelling and defuelling

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INTERFACES WITH THE AIRCRAFT OPERATOR AND THE AERODROME OPERATOR The GH organisation should ensure that its specific responsibilities for refuelling and defuelling operations are aligned with the following procedures, which establish the responsibilities of the other stakeholders involved in these activities as follows:

(a)In accordance with Regulation (EU) No 965/2012, the aircraft operator is responsible for providing the GH organisation with fuelling instructions and procedures, including:

(1)safety precautions to be taken during refuelling and defuelling, including when an aircraft’s auxiliary power unit is in operation or, for helicopters, when rotors are turning or, for aeroplanes, when an engine is running;

(2)procedures for refuelling and defuelling while passengers are embarking, on board or disembarking; and

(3)precautions to be taken to avoid:

(i)refuelling with the wrong type, or the wrong quantity, of fuel, or

(ii)persons not following the established procedures for refuelling.

(b)In accordance with Regulation (EU) No 139/2014, the aerodrome operator is also responsible for establishing a procedure related to the safety of operations on the apron during refuelling/defuelling and ensuring that the other organisations involved follow that procedure.

AMC · AMC2 GH.OPS.310 — Regulations (EU) 2025/23 and 2025/24 · ED Decision 2025/007/R · Ground Handling Easy Access Rules · EAR revision 5 Nov 2025

GMGuidance material

GM1 GH.OPS.310Aircraft refuelling and defuelling

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RECOMMENDED GUIDANCE FOR REFUELLING AND DEFUELLING The following documents and industry standards and good practices may be used:

(a)ICAO Doc 9977, Manual on Civil Aviation Jet Fuel Supply;

(b)the standards and instructions put forward under the JIG in relation to the aviation fuel supply standards:

(1)JIG 1 — Aviation Fuel Quality Control and Operating Standards for IntoPlane Fuelling Services,

(2)JIG 2 — Aviation Fuel Quality Control and Operating Standards for Airport Depots and Hydrants,

(3)JIG 4 — Aviation Fuel Quality Control and Operating Standards for Smaller Airports,

(4)EI/JIG 1530 — Quality Assurance Requirements for the Manufacture, Storage & Distribution of Aviation Fuels to Airports, and EI 1533 — Quality assurance requirements for semisynthetic jet fuel and synthetic blending components (SBC);

(c)the refuelling organisation’s own procedures;

(d)the procedures of the aircraft operator.

GM · GM1 GH.OPS.310 — Regulations (EU) 2025/23 and 2025/24 · ED Decision 2025/007/R · Ground Handling Easy Access Rules · EAR revision 5 Nov 2025

AMCAcceptable means of compliance

AMC1 GH.OPS.310(b)Aircraft refuelling and defuelling

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RESPONSIBILITIES OF PERSONNEL

(a)The intoplane fuelling personnel are responsible for ensuring that:

(1)onspecification fuel of the correct grade is always delivered to the aircraft; and

(2)the operations are carried out in a safe manner.

(b)The manager of an intoplane fuelling operation has the overall responsibility for the fuelling operations under their control and is responsible for ensuring that all operations are carried out in accordance with the agreed procedures and following all generally accepted standards of safety and good practices.

(c)The manager is entitled to visit and make any appropriate tests at the aerodrome depot as may be necessary to ensure that the fuel supplies received and stored at the aerodrome to be used for delivery to aircraft are of the requested quality. SUPERVISION OF FUELLING OPERATIONS WITH PASSENGERS ON BOARD, BOARDING OR DISEMBARKING

(d)The person monitoring the refuelling operations with passengers on board, boarding or disembarking is assigned by the aircraft operator, as per its operational procedures. This task may be performed by a person from the GH organisation responsible for aircraft turnaround or from the aircraft operator itself. All the other organisations performing GH activities during turnaround should be informed about who performs this task.

(e)The person assigned with the task of monitoring the refuelling operations with passengers on board, boarding or disembarking should be trained, as a minimum, in the following areas:

(1)supervision of refuelling/defuelling operations, with knowledge specific to the aircraft type,

(2)communication methods used,

(3)aspects of the SMS commensurate with their tasks and responsibilities,

(4)dangerous goods,

(5)apron safety,

(6)the aircraft operator’s procedures for refuelling and/or defuelling,

(7)the aerodrome operator’s local procedure for apron safety during fuelling operations.

AMC · AMC1 GH.OPS.310(b) — Regulations (EU) 2025/23 and 2025/24 · ED Decision 2025/007/R · Ground Handling Easy Access Rules · EAR revision 5 Nov 2025

All rules in Annexes

Consolidated from the EASA Easy Access Rules (revision 5 Nov 2025, extracted 17 Aug 2026) for convenience. Not the official publication — verify against the Official Journal of the European Union and the EASA publications before operational use.

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