GH.OPS.100 Passenger handling — general requirements

SAFETY RISK MITIGATION MEASURES FOR CHANGES IN THE AIRCRAFT’S CENTRE OF GRAVITY DURING PASSENGER BOARDING OR DISEMBARKATION Changes in the aircraft’s centre of gravity during boarding/disembarkation may lead to the aircraft’s nose lifting up, causing issues and potential injuries to passengers/aircrew, damage to the GSE docked to the aircraft or aircraft tail tipping.

(a)The operational procedure for passenger boarding and disembarkation should cover the following key risk areas, as a minimum:

(1)aircraft damage by the GSE docked to the aircraft (PBBs, passenger stairs);

(2)aircraft tail tipping;

(3)movement of the aircraft’s centre of gravity too far aft;

(4)passengers and aircrew getting injured due to aircraft pitch angle changes;

(5)damage to the GSE docked to the aircraft.

(b)The operational procedure for passenger boarding and disembarkation should consider synchronising cargo loading/unloading with passenger boarding/disembarkation to maintain a forward centre of gravity.

(c)The turnaround coordinator, the person monitoring passenger boarding and disembarkation, and the aircraft loading personnel should be trained to recognise early signs of the aircraft’s centre of gravity moving too far aft and take the required corrective actions.

PASSENGER HANDLING — PASSENGERS WITH REDUCED MOBILITY

(a)The safety training and safety operational procedures for PRM services, including the transportation of their mobility devices, should address the following key risk areas:

(1)communication of safetyrelevant information:

(i)relevant information from the aircraft operator to the aerodrome operator or the different organisations involved in the handling of PRMs and preparation of their mobility aids for air transport;

(ii)information about the type of battery in the mobility device and instructions for battery disconnection or removal;

(iii)correct information to the commander/pilotincommand;

(2)boarding/disembarking of PRMs to prevent injuries to persons and damage to the aircraft, mobility devices and GSE:

(i)use of adequate GSE (ambulift, medilift) for boarding and disembarkation;

(ii)correct operation of the GSE for boarding and disembarkation of PRMs;

(iii)prevention of obstruction of the PBB during boarding/disembarkation because of massed carryon baggage and queueing mobility devices;

(3)preparation of the mobility device for safe transport:

(i)dangerous goods training;

(ii)packaging and loading of the mobility device in compliance with ICAO’s Technical Instructions and to protect the battery in the mobility device during flight;

(4)compliance with the aircraft operator’s instructions on mass and balance regarding loading and securing mobility devices in the cargo compartment:

(i)applicable aircraft loading limitations;

(ii)applicable loadspreading instructions;

(5)adequate planning reflected in the turnaround coordination activities;

(6)compliance with the aerodrome operator’s instructions and the aircraft operator’s instructions when refuelling/defuelling with PRMs on board, boarding or disembarking, as well as during ground transport of PRMs between the airport terminal and the aircraft;

(7)compliance with the aerodrome operator’s instructions in accordance with Regulation (EC) No 1107/2006.

(b)Each organisation involved in the handling of PRMs and their mobility devices should take responsibility for the abovementioned activities when they are performed by their own personnel.

PASSENGERS WITH REDUCED MOBILITY

(a)The responsibility to ensure the provision of assistance to PRMs or passengers with disabilities at an aerodrome remains with the aerodrome operator, in accordance with Regulation (EC) No 1107/2006. That Regulation also specifies the possibility that assistance services are provided by the aerodrome operator or contracted to another provider.

(b)Likewise, the responsibility for adequate training of personnel remains with the aerodrome operator, as specified by Regulation (EC) No 1107/2006.

(c)Additional guidelines may be found in the European Civil Aviation Conference’s Code of good conduct in ground handling for persons with reduced mobility and its Policy statement in the field of civil aviation facilitation (Doc 30, Part I, Section 5).

GROUND TRANSPORT OF PASSENGERS To demonstrate compliance with Commission Delegated Regulation (EU) 2025/20 when providing services related to ground transport of passengers, the GH organisation is expected to prove compliance with the following:

(a)inclusion of this activity in its SMS in accordance with point ORGH.MGM.200;

(b)implementation of the applicable requirements of Subpart ORGH.GSE;

(c)compliance with the applicable requirements of Regulation (EU) No 139/2014 regarding the authorisation of vehicle drivers and their training, authorisation of vehicles, operation of vehicles, and marking and lighting of vehicles.

SAFETY RISK MITIGATION MEASURES FOR PASSENGERS ON THE APRON DURING BOARDING AND DISEMBARKATION The walkways process should not be conducted:

(a)when the aircraft is being refuelled simultaneously with passenger boarding in the adjacent stand of the passenger boarding side;

(b)adverse weather conditions (thunderstorms, lightning, snow/ice, strong winds, heavy rain, fog, etc.) are anticipated or prevailing over the airport (the aerodrome procedures also apply for these conditions);

(c)an emergency situation is in progress.

MITIGATION MEASURES TO ENSURE SAFETY OF PASSENGERS ON THE APRON DURING BOARDING AND DISEMBARKATION The GH organisation may apply mitigation measures such as:

(a)assignment of an adequate number of GH personnel to monitor passenger movement on the apron;

(b)use of markings and a walking path for pedestrians.