GH.OPS.030 Common language

LANGUAGE OF COMMUNICATION IN DAILY OPERATIONS GH operational personnel should be able to communicate effectively among themselves, and with the aerodrome operator personnel and the flight crew, depending on their assigned function. Their level of knowledge of the language used should enable individuals to perform their daily tasks as established through the GH organisation’s GH manual and the relevant safety procedures.

OPERATIONAL USE OF COMMON LANGUAGE

(a)GH operational personnel is expected to be able to communicate effectively in a jobrelated context, to handle normal, abnormal and emergency situations and conduct nonroutine coordination with colleagues and other operational personnel of the aerodrome or flight crews, regardless of the language used.

(b)GH personnel whose daily operational tasks include communication with flight crews are expected to be able to communicate effectively in English on operational matters related to their function. Derogations approved or issued by the competent authority in accordance with Regulation (EU) No 139/2014 remain valid and prevail over this GM.

(c)The following GH functions are subject to point (b) (this list is for guidance purposes, and the GH organisation may decide to consider other GH functions as well; in addition, the aerodrome operator’s instructions on the language to be used will be complied with):

(1)aircraft towing and pushback,

(2)fuelling operations,

(3)aircraft deicing/antiicing operations,

(4)turnaround coordination,

(5)loading supervision.

(d)A person’s ability to communicate effectively in an operational context could be demonstrated as follows:

(1)ability to communicate on common and workrelated topics with accuracy and clarity;

(2)ability to use appropriate communication methods to exchange messages and to recognise and resolve misunderstandings in a general or workrelated context;

(3)ability to linguistically handle a complication that may occur during a routine work situation or a communication task with which they are otherwise familiar.