ORGH.MGM.210 Personnel

CUMULATION OF FUNCTIONS

(a)The cumulation of several functions into one person’s role, including the function of an accountable manager, should depend on the size of the organisation and the scale of its operation. The person should meet two main conditions, namely to be competent and to have the capacity to fulfil their assigned responsibilities.

(b)As regards competence in different areas of responsibility, there should not be any difference from the requirements applicable to persons holding only one post.

RESPONSIBILITIES OF THE SAFETY MANAGEMENT FUNCTION The GH organisation should establish a safety management function and a safety review board in the organisational structure. If more than one person is designated for the safety management function, the accountable manager should identify the person who acts as the unique focal point (i.e. the safety manager).

(a)The safety manager should act as the focal point and be responsible for the development, management and maintenance of an effective SMS. The safety manager should perform the following duties and responsibilities:

(1)act as a focal point for the safety aspects of the GH activities, as per ICAO Doc 9859 (Section 9.3.6);

(2)monitor safety concerns in the aviation industry;

(3)coordinate and communicate with the competent authority and with the accountable manager;

(4)facilitate hazard identification, risk analysis and management;

(5)monitor the implementation of actions taken to mitigate risks, as listed in the safety action plan;

(6)provide periodic reports on safety performance;

(7)ensure the maintenance of safety management documentation;

(8)ensure that safety management training is available and that it meets acceptable standards;

(9)provide independent advice on safety matters;

(10)ensure the initiation and followup of internal occurrence investigations;

(11)assess the risks related to changes affecting the main elements of the declaration.

(b)For GH organisations with over 25 FTEs, the safety management function should be independent of operational line management.

SAFETY MANAGER

(a)Depending on the size of the GH organisation, the safety manager may be assisted by additional safety personnel to enable the performance of all tasks related to safety management.

(b)Regardless of the organisational setup, it is important that the safety manager remains the unique focal point as regards the development, administration and maintenance of the operator’s SMS.

COMPETENCIES OF THE SAFETY MANAGER

(c)The safety manager supports, facilitates and leads the implementation and maintenance of the SMS, fostering an organisational culture that ensures effective safety management, risk management and occurrence reporting. The competencies of the safety manager should include, but not be limited to, the following:

(1)knowledge of:

(i)ICAO standards and European requirements and provisions on safety management, related to:

(A)monitoring safety performance,

(B)conducting safety risk assessments,

(C)managing safety information databases (systems),

(D)investigating reportable matters and hazardous events;

(E)safety promotion/communication methods;

(ii)basic safety investigation techniques;

(iii)human factors in aviation;

(2)other suitable skills and competencies include:

(i)promotion of a positive safety culture,

(ii)interpersonal, influencing and leadership skills,

(iii)oral and written communication skills,

(iv)data management, analytical and problesolving skills,

(v)computer skills; for example, in word processing, spreadsheets and database management,

(vi)professional integrity.

(d)The safety manager should have work experience, relevant and documented, preferably in a comparable position, in any of the following areas:

(1)management systems, including compliance monitoring systems, and safety management;

(2)GH operations.

COMPLIANCE MONITORING FUNCTION Those performing the compliance monitoring function should be responsible for ensuring that the compliance monitoring process established in accordance with point ORGH.MGM.200(b)(6) is properly and consistently implemented and continued compliance with the applicable regulatory requirements.

(a)If more than one person is appointed to perform the compliance monitoring function, the accountable manager should identify the person who acts as the unique focal point (i.e. the ‘compliance monitoring manager’.)

(b)The person(s) responsible for compliance monitoring should:

(1)be able to demonstrate relevant knowledge of, and appropriate experience in GH operations, and qualification(s) and experience in compliance monitoring;

(2)have knowledge of the applicable requirements in the GH domain; and

(3)have access to all parts of the GH organisation and, as necessary, any contracted service provider.

(c)In a small GH organisation, this function may be executed by the accountable manager if the accountable manager complies with points (b)(1) and (2).

(d)If the compliance monitoring function and the safety management function are cumulated in one person, the accountable manager should ensure that:

(1)sufficient resources are allocated to both functions, considering the size and complexity of the organisation;

(2)the person is qualified and competent to perform both functions;

(3)any potential conflict of interest between the two functions is addressed.

(e)The independence of the compliance monitoring function should be established by ensuring that audits and inspections are carried out by personnel not responsible for the function, procedure or products being audited.

SUFFICIENT PERSONNEL The GH organisation should plan in advance to ensure that it has sufficient personnel during peak periods, where the number of aircraft to be serviced is expected to be above the average level for which the GH organisation is prepared.

PLANNING SUFFICIENT PERSONNEL FOR SAFE PROVISION OF GH SERVICES To determine an appropriate number of qualified personnel as sufficient to ensure the safe provision of GH services, it is recommended that the GH organisation perform a task and resource analysis. It may consider several aspects, such as:

(a)types of GH services provided as per the declaration and tasks planned;

(b)number of stations covered;

(c)peak seasons and changes to the seasonal flight programmes;

(d)number of aircraft operators to which it provides services;

(e)estimated number of ad hoc requests for GH services per season;

(f)any GH services contracted to third parties.