ADR.OR.D.017 Training and proficiency check programmes

TRAINING OF AERODROME PERSONNEL — GENERAL

(a)The training programme should cover all personnel:

(1)involved in the operation, maintenance, and management of the aerodrome (supervisors, managers, senior managers, and the accountable manager); and

(2)operating unescorted on the movement area, and other operational areas of the aerodrome, and which are related to the aerodrome operator regardless of their level in the organisation.

(b)The training programme should include safety management system training whose level of detail should be appropriate to the individual’s responsibility and involvement in the safety management system and should also include human and organisational factors.

(c)The training programme should consist of the following:

(1)a process to identify training standards, including:

(i)syllabi, duration, and frequency for each type of training and area of activity for the persons mentioned in point (a), including for the instructors and assessors;

(ii)method(s) for delivery of training and competency assessment; minimum performance to be achieved by trainees; and

(iii)track completion of required training;

(2)a validation process that measures the effectiveness of training;

(3)initial job-specific training;

(4)practical training;

(5)recurrent training;

(6)refresher training; and

(7)continuation training.

(d)The training programme should identify training responsibilities and contain procedures:

(1)for training and competency assessment of the trainees;

(2)to be applied in the event that personnel do not achieve or maintain the required standards.

(e)Training contents, syllabi and duration should comply with the requirements prescribed in Part-ADR.OPS.

(f)A training file should be developed for each employee, including management, and a system should be in place to assist in identifying and tracking employee training requirements, and verifying that personnel have received the required/planned training.

(g)Information related to points (c) and (d), including the identified training standards and the related syllabi and frequency, should be included in the aerodrome manual.

TRAINING OF PERSONNEL OF OTHER ORGANISATIONS — GENERAL With regard to the training of the personnel employed by other organisations which operate or provide services at the aerodrome, and which are allowed unescorted access to the movement area or other operational areas of the aerodrome, the provisions of AMC1 ADR.OR.D.017(a);(b) apply, except that the safety management system training may cover only the necessary elements (e.g. relevant procedures, safety reporting system, aerodrome safety programmes, etc.).

TRAINING — GENERAL

(a)Aerodrome operator’s personnel

(1)The purpose of the training programme is to ensure the initial and continued competence of the aerodrome operator’s personnel to perform their duties, irrespective of their level in the organisation of the aerodrome. This is to be achieved by ensuring that each person receives initial, recurrent, and if necessary, refresher training (as a result of absence from duties), and other ad hoc training (e.g. due to the planned/implemented change to the aerodrome system, etc.), which is relevant to his or her function and tasks. One method to achieve this is by identifying the tasks of the employees and ensuring that each one of them receives the training that corresponds to such tasks. For example, an employee whose tasks involve driving would need to undergo the relevant driving training (depending on the area of the aerodrome that he or she will operate in the course of his or her duties). Moreover, if the duties of that person involve also conducting inspections of the movement area, then the training plan for that employee would also need to include relevant training for that area. Moreover, apart from this specific type of training, one would also consider the need for all personnel to undergo a safety management system training relevant to their duties.

(2)As part of the process of the development of the training programme, there are also other issues that need to be considered, such as:

(i)the content and duration of the courses;

(ii)the minimum performance required by the trainees;

(iii)the method to be used for the delivery of the training;

(iv)the way the competency assessments of the trainees will be performed; and

(v)the development of the relevant procedures to ensure that the training programme achieves its objectives and covers circumstances that may occur (e.g. the case where an employee fails to achieve the required competency level). Consideration needs to be given to the fact that the relevant procedures would also need to address the organisation and implementation of the recurrent, refresher and continuation training.

(b)Personnel of other organisations operating or providing services at the aerodrome

(1)At the aerodrome environment, there may be also other organisations that operate or provide their services to other organisations or the aerodrome operator. Given that such activities may have an effect on safety and affect aerodrome operations, it is necessary to ensure that the personnel of these organisations that are allowed unescorted access to the movement area and other operational areas of the aerodrome, are trained in the applicable aerodrome’s operational procedures and requirements, so that they are enabled to safely operate within the aerodrome environment (e.g. the apron, and sometimes on the manoeuvring area), sharing a common understanding about safety management. To achieve this, the aerodrome operator needs to identify which are the applicable operational procedures and requirements for the relevant training of this type of personnel. For instance, if an employee of another organisation needs to drive and work on the apron or on the manoeuvring area, then he or she would need to undergo the relevant training prior to being allowed to do so. This would involve the relevant driving training. On the other hand, the same person would be subject to certain aerodrome operational procedures and requirements which apply on this area, and so he or she would need to also receive training on these procedures and requirements (e.g. as part of the FOD control programme). Moreover, there is also an additional need for this employee to receive a safety management system training relevant to their duties, e.g. how to file an occurrence report, etc.

(2)As part of this process, the aerodrome operator would need to make considerations similar to the ones referred to in (a)(2) above, in order to ensure the continued competence and awareness of such personnel in the required fields.

(3)In this way, the aerodrome operator is expected to be able to safely manage the interfaces it has with the other organisations present at the aerodrome. However, in order to ensure the successful implementation of this training, the aerodrome operator would need to cooperate and have relevant arrangements with the organisations whose employees need to complete this training. Depending on the situation and the solutions chosen in each case, the content of the arrangements may vary and cover different areas, such as the exchange of relevant information regarding absence of personnel for the organisation of a refresher training, the use of instructors or assessors proposed by these organisations for the implementation of the relevant part of the training programme, etc.

(4)It is to be noted that the training related to the performance of the actual duties of this type of personnel (e.g. how to use its own organisation’s equipment, or the internal procedures of that organisation, etc.) falls outside of the scope of this part of the training required under ADR.OR.D.017.

(c)Understanding of the aerodrome system as a whole It is important that the training provides all trainees with an understanding of the interdependencies between the various functions and actors at the aerodrome environment, and how their work is related to the functions and work of other personnel and organisations, so that they acquire a rather ‘global’ (as opposed to an ‘isolated’) perspective.

DANGEROUS GOODS TRAINING The aerodrome operator should implement a training programme for handling dangerous goods in accordance with the ICAO Technical Instructions (Doc 9284) as follows.

(a)Minimum awareness training for the operational personnel performing tasks in areas of the aerodrome where dangerous goods may be found, but who are not involved in handling dangerous goods; such training should cover, as a minimum:

(1)the recognition of markings and labels on dangerous goods packages;

(2)safety precautions;

(3)reporting of dangerous goods events.

(b)When the aerodrome operator personnel provide services for passengers with reduced mobility, they should receive training on handling of dangerous goods contained in the mobility devices. [applicable from 27 March 2028 — ED Decision 2025/009/R]

INITIAL TRAINING

(a)Theoretical training

(1)A suitable method (or suitable methods) for the delivery of each part of the required training should be identified and specified in the training programme.

(2)The theoretical training should be delivered at appropriate training facilities, and the delivery of the training should be supported by means and equipment which are suitable for the training area covered. Computer-based training may also be used, where interaction of the trainee(s) with other persons is not necessary and where the training material has been prepared, reviewed and updated by an instructor nominated in accordance with AMC1 ADR.OR.D.017(h). Where provided, such training should consider human factors principles, and, as a minimum, should also cater for the possibility for the trainees to ask questions and receive clarifications, as well as to provide feedback.

(3)After the initial training, the acquired competency should be assessed. The competency assessment should be accomplished by using identified method(s), appropriate to the training element to be assessed. Assessment procedures should be established, addressing, as a minimum, location(s), identity check and invigilation, and assessment discipline. Computer-based systems may be used for the assessment of the trainees provided that:

(i)the assessment material is prepared, reviewed and updated by an assessor nominated in accordance with AMC1 ADR.OR.D.017(h); and

(ii)the assessment is conducted in a controlled facility and environment and in a manner that physically ensures the identity of the trainees during the assessment process.

(4)Training elements that require individual practical participation may be combined with practical assessments.

(b)Practical training

(1)The practical training should follow the successful completion of the theoretical training and should be provided by an instructor nominated in accordance with AMC1 ADR.OR.D.017(h). The duration of the practical training should be appropriate to the area covered.

(2)A practical competency assessment should be conducted by an assessor nominated in accordance with AMC1 ADR.OR.D.017(h), following the completion of each practical training provided. Assessment procedures should be established, addressing, as a minimum, location(s), identity check, and assessment discipline.

INITIAL TRAINING PROCESS — NEW EMPLOYEES When an aerodrome operator employs personnel mentioned in point (a) of AMC1 ADR.OR.D.017(a);(b), who have already completed a training programme with another aerodrome operator, the current employer may, when determining the training needs required for the post to be filled by that employee, decide to credit training subjects on which the individual has already completed relevant training, as they are documented in his or her training records. In any case, no credit may be given for training areas which are specific to that aerodrome.

INITIAL TRAINING METHODS

(a)The methods to be used for the delivery of the theoretical training include, but are not limited to, the following:

(1)lecture;

(2)lesson/demonstration;

(3)case study;

(4)exercises, including computer-based practical exercises;

(5)facilitation;

(6)group work;

(7)interactive training; and

(8)supervised practices.

(b)The methods to be used for the competency assessment of the trainees upon completion of the theoretical training could include:

(1)practical demonstration;

(2)computer-based assessment;

(3)oral or written assessments; or combinations of such methods, as appropriate. When determining the method(s) to be used for the assessment of the trainees, the advantages and the limitations of each method, as well as the objectives of the training, would need to be taken into account. For example, the oral assessment may be used to test the understanding of the trainees around certain issues, as well as the requirements governing them, to have a clearer indication that the trainee not only knows what he or she should be doing in a given case, but also why he or she should be doing it. However, the oral assessment requires considerable skills and it should be undertaken in a way that ensures consistency among individual assessors. On the other hand, written assessments may also be used to test the theoretical knowledge and to a lesser degree the understanding of the trainees. Written tests may be easier to administer and to ensure their consistency, particularly when using multiple-choice questions. However, multiple-choice questions may test knowledge, but they may not be appropriate for determining how a person would react in an operational situation. A written assessment may also be computer-based.

RECURRENT, REFRESHER AND CONTINUATION TRAINING

(a)Recurrent training The recurrent training may be only theoretical and should cover the areas addressed in the initial theoretical training provided. The recurrent training should be designed to review, reinforce or enhance the existing knowledge and skills of the trainees, and should also take into account the changes that have taken place in the content of the subjects covered by the initial training. Upon completion of the recurrent training, an assessment of the trainee should be conducted.

(b)Refresher training The refresher training may be only theoretical, and shorter than the recurrent training, and its content should take into account the length of the person’s absence and the magnitude of the relevant changes that may have taken place during the period of absence of the employee. Upon completion of the refresher training, an assessment of the trainee should be conducted (for the process of the assessment, see AMC1 ADR.OR.D.017(e)).

(c)Continuation training Continuation training should be provided in the following cases:

(1)A person is assigned new/different tasks In the case a person is to be assigned to different/additional tasks, an appropriate theoretical and practical training which covers any differences between his or her previous and future tasks should be completed. This differences training should be determined based on a comparison between the training required for the new tasks, and the training already completed by that person, as documented in his or her training records. The provision of training should be followed by relevant competency assessment (for the process of the assessment, see AMC1 ADR.OR.D.017(e));

(2)A change is introduced to the operating environment of a person, which is of such nature and/or magnitude that it requires the training of the personnel (e.g. a new system to be used by the personnel concerned). A method should be established and documented to be used for determining the need (or not) for, as well as the type(s) (theoretical, practical, or both) of, training to be provided following changes. The provision of training should be followed by a relevant competency assessment.

PROFICIENCY CHECKS

(a)The purpose of the proficiency check is to establish the ability of an individual to perform satisfactorily, in accordance with applicable requirements and the content of the aerodrome manual as they relate to his or her tasks. In particular, the proficiency check of the aerodrome operator’s personnel should determine the performance of an individual regarding the tasks assigned to him or her. Regarding personnel of other organisations operating or providing services at the aerodrome, the objective of the proficiency check should be the assessment of the performance of the individual with regard to the applicable operational procedures and requirements of the aerodrome. To this end, the elements that each proficiency check should cover should be identified and documented. A proficiency check does not need to cover all associated elements at the same time; however, all elements of a proficiency check should be covered within the period specified in ADR.OR.D.017(g). Depending on the situation, specialty and element checked, and provided that it will not affect the quality and completeness of the proficiency check, a single proficiency check may be used to cover more than one person. The person(s) to be checked should be made aware prior to the proficiency check. Proficiency checks may be conducted during normal and/or abnormal/emergency conditions depending on the situation and the specialty of the person being checked.

(b)The proficiency check programme should:

(1)include a process to identify the frequency of proficiency checks, including for the instructors and assessors, and track completion of the required checks;

(2)identify checking responsibilities and relevant checking methods and procedures;

(3)include procedures to be applied in the event that personnel do not achieve the required standards; and

(4)include a validation process that measures the effectiveness of the programme.

(c)Information related to the proficiency check programme should be included in the aerodrome manual.

PROFICIENCY CHECKS Proficiency checks may be conducted at shorter intervals following, for example, an occurrence or to ensure that the person is able to apply in practice knowledge acquired due to updated training.

INSTRUCTORS — ASSESSORS

(a)The aerodrome operator should nominate instructors and assessors to be used for the implementation of the training and proficiency check programmes. The personnel to be nominated may also include contracted instructors or organisations for individual subjects. The aerodrome operator may also nominate personnel proposed by organisations operating or providing services at the aerodrome to be used as instructors and assessors for the implementation of the respective part of the training and proficiency check programmes of these organisations’ personnel. Irrespective of the solution chosen, the aerodrome operator remains responsible for the proper implementation of the training programme and the proficiency check programme in a consistent manner, and according to the relevant procedures and standards established by the aerodrome operator.

(b)A person may be qualified and nominated both as an instructor and as an assessor by the aerodrome operator. Such a person may provide assessment for own instruction, courses, or material, provided that the compliance monitoring function of the aerodrome operator ensures that assessments or tests are based on objective evidence and apply predefined criteria that need to be met by the trainee under assessment.

(c)Instructors

(1)Theoretical instruction should be given by appropriately qualified instructors. They should have:

(i)appropriate level and depth of knowledge in the field where instruction is to be given;

(ii)documented ability to use appropriate instructional techniques; and

(iii)adequate experience in the subject where instruction is to be given.

(2)Instruction on practical skills should be given by appropriately qualified instructors who:

(i)meet the theoretical knowledge, and the working experience requirements appropriate to the instruction being given;

(ii)have demonstrated the ability to instruct, and to use appropriate instructional techniques;

(iii)are proficient in instructional techniques in the areas in which it is intended to provide instruction; and

(iv)receive relevant training, in accordance with the training programme, to ensure that the instructional competencies are maintained.

(d)Assessors The persons who are responsible for assessing the competence and skills of the personnel should:

(1)have demonstrated the ability to assess the performance of, and conduct tests and checks in the areas covered by the training;

(2)receive relevant training, in accordance with the training programme, to ensure that the assessment standards are maintained up to date; and

(3)meet the theoretical knowledge requirements appropriate to the instruction being given and have adequate working experience in the area of instruction.

COMBINING THE ROLES OF INSTRUCTOR AND ASSESSOR — ASSESSMENTS A method to ensure the objective evaluation of the trainee in case the instructor and the assessor is the same person, is the use of multiple-choice questionnaires to avoid any risk of interpretation of the answers given. For an assessment, which is done directly by the instructor, e.g. a practical test, the use of a standard checklist with clear evaluation criteria can support an objective evaluation.

PERSONNEL RECORDS

(a)The aerodrome operator should use its record keeping system (see AMC1 ADR.OR.D.035) to record the following information for each person:

(1)starting date of employment/ending date of employment (if applicable);

(2)area of activity;

(3)previous working experience;

(4)qualifications;

(5)training (before entry and subsequent); and

(6)proficiency checks, including language proficiency as appropriate;

(b)Latest changes should be reflected into personnel records.

TRAINING RECORDS

(a)Training programme — general The records of the training sessions provided, should include as a minimum the following:

(1)type of training, area of training and subjects covered;

(2)names of participants/signed list of participants;

(3)date and duration of training; and

(4)names of the instructor and assessor.

(b)Training records of individuals The training records maintained for each individual should include as a minimum:

(1)the name of the trainee;

(2)the date(s) and the duration of the training;

(3)the place where the training was received;

(4)the name of the organisation that provided the training;

(5)the subjects covered, and the methodology of the course;

(6)any comments made by the instructor, if applicable;

(7)the performance assessment of the trainee, as applicable; and

(8)the name and signature of the instructor.

PROFFICIENCY CHECK RECORDS The proficiency check records maintained for each individual should include as a minimum:

(a)the name of the person checked;

(b)the date(s) and the duration of the proficiency check;

(c)the methodology of the check conducted;

(d)any comments made by the assessor;

(e)the performance evaluation of the person checked; and

(f)the name and signature of the assessor.