6.4.Involvement of users

6.4. Involvement of users During implementation of remote aerodrome ATS operations, it is important to ensure a continuous interaction with the affected stakeholders and users. Affected stakeholders and users include, inter alia, aerodrome operators, airspace users, other ANSPs, ANSP personnel affected by the change (ATCO/AFISO, ATSEP, MET, etc.) and their representatives. As involvement of aerodrome operators and airspace users is covered in Chapter 8 of this guidance material, this section focuses more on the affected personnel but is still valid for other stakeholders also. In this context, the ANSP should involve the stakeholders in the different phases of the life cycle of the remote aerodrome ATS implementation, as follows: Before taking the decision to implement remote aerodrome ATS operations, the ANSP should collect comments and concerns from the users to be addressed in the development phase. At this stage, the involvement can be carried out through different means (written consultation, open meetings with all stakeholders, one-to-one meetings, etc.); During the development phase, the ANSP should consult with the users to make sure that the system under development matches the expectations of users, especially those who will start operating the system daily. During the implementation phase, as part of the management of change, the ANSP should ensure the coordination with its personnel, to keep them informed on the relevant technical and operational solutions and to get their feedback for consideration. For this purpose, a dedicated group with ANSP’s affected personnel involved could be set up. The training syllabus for future operators of the system should also be developed in cooperation with the personnel to make sure it suits their needs to fully grasp the new operations. After the implementation of the remote aerodrome ATS operations, the ANSP should maintain the interactions with the affected personnel and stakeholders for monitoring purposes. This can be part of the regular consultation with the users of its services required by the Regulation (ATM/ANS.OR.A.075). For further information on how to involve airspace users, see Chapter 8.