ORO.CC.200 Senior cabin crew member

TRAINING PROGRAMME The senior cabin crew member training course should at least cover the following elements:

(a)Pre-flight briefing:

(1)operating as a crew;

(2)allocation of cabin crew stations and responsibilities; and

(3)consideration of the particular flight, aircraft type, equipment, area and type of operation, including extended range operations with two-engine aeroplanes (ETOPS) and special categories of passengers with emphasis on passengers with disabilities or reduced mobility, infants and stretcher cases.

(b)Cooperation within the crew:

(1)discipline, responsibilities and chain of command;

(2)importance of coordination and communication; and

(3)pilot incapacitation.

(c)Review of operator requirements and legal requirements:

(1)passenger briefing, safety briefing cards;

(2)securing of galleys;

(3)stowage of cabin baggage;

(4)electronic equipment;

(5)procedures when fuelling with passengers on board;

(6)turbulence; and

(7)documentation.

(d)Accident and incident reporting.

(e)Human factors and CRM: The operator should ensure that all applicable elements specified in Table 1 of AMC1 ORO.CC.115(e) are integrated into the training and covered to the level required by Column ‘Senior Cabin Crew Course’.

(f)Flight and duty time limitations and rest requirements (FTL).

RESPONSIBILITY TO THE COMMANDER When the level of turbulence so requires, and in the absence of any instructions from the flight crew, the senior cabin crew member should be entitled to discontinue non-safety-related duties and advise the flight crew of the level of turbulence being experienced and the need for the fasten seat belt signs to be switched on. This should be followed by the cabin crew securing the passenger cabin and other relevant areas.

UNABLE TO OPERATE

(a)Replacement of senior cabin crew member at a base of the operator A senior cabin crew member who did not report for or cannot commence the assigned flight or series of flights originating from a base of the operator should be replaced without undue delay. The flight should not depart unless another senior cabin crew member has been assigned.

(b)Replacement of incapacitated or unavailable senior cabin crew member

(1)A senior cabin crew member, who becomes incapacitated during a flight or series of flights, or unavailable at a stopover (layover) point, should be replaced without undue delay by another senior cabin crew member qualified on the concerned aircraft type/variant. If there is no other senior cabin crew member, the most appropriately qualified cabin crew member should be assigned to act as senior cabin crew member in order to reach a base of the operator.

(2)If during the series of flights the aircraft transits via a base of the operator, the assigned cabin crew member acting as senior cabin crew member should be replaced by another senior cabin crew member.

MOST APPROPRIATELY QUALIFIED CABIN CREW MEMBER Selection of the most appropriately qualified cabin crew member should take into account if the individual’s experience as operating cabin crew member is adequate for the conduct of duties required of a senior cabin crew member. The selected cabin crew member should have operational experience on the concerned aircraft type/variant.

REPLACEMENT OF INCAPACITATED OR UNAVAILABLE SENIOR CABIN CREW MEMBER BY ANOTHER SENIOR CABIN CREW MEMBER To ensure that another senior cabin crew member is assigned without undue delay, the operator should take appropriate measures. These include, but are not limited to, the following:

(a)to ensure that a flight or series of flights do not depart from an aerodrome where a senior cabin crew member is available or can be made available, the operator may:

(1)appoint a senior cabin crew member originally assigned to another flight and who is available at the concerned base or stopover (layover) point if the reporting time for that flight provides sufficient time to find a replacement; or

(2)assign a senior cabin crew member who is on standby to operate the flight or to position to the destination where the nominated senior cabin crew member has become incapacitated or unavailable to operate;

(b)the operator should utilise another senior cabin crew member if she/he is among the operating crew on the same flight;

(c)in case of unavailable senior cabin crew member, the operator should use the available time and resources to replace him/her at the stopover (layover) point with another senior cabin crew member;

(d)the operator should consider including the identification of the most appropriately qualified cabin crew member in pre-flight briefings.

FLIGHT OR SERIES OF FLIGHTS Flight or series of flights refers to a period that commences when a cabin crew member is required to report for duty, which includes a sector or a series of sectors, and finishes when the aircraft finally comes to rest and the engines are shut down, at the end of the last sector on which the cabin crew member acts as an operating crew member.