CAT.OP.MPA.170 Passenger briefing

PASSENGER BRIEFING Passenger briefings should contain the following:

(a)Before take-off

(1)Passengers should be briefed on the following items, if applicable:

(i)any cabin secured aspects, e.g. required position of seatbacks, tray tables, footrests, window blinds, etc. as applicable;

(ii)emergency lighting (floor proximity escape path markings, exit signs);

(iii)correct stowage of hand baggage and the importance of leaving hand baggage behind in case of evacuation;

(iv)the use and stowage of portable electronic devices, including in-flight entertainment (IFE) systems;

(v)the location and presentation of the safety briefing card, the importance of its contents and the need for passengers to review it prior to take-off; and

(vi)compliance with ordinance signs, pictograms or placards, and crew member instructions; and

(2)Passengers should receive a demonstration of the following:

(i)the use of safety belts or restraint systems, including how to fasten and unfasten the safety belts or restraint systems;

(ii)the location of emergency exits;

(iii)the location and use of oxygen equipment, if required. Passengers should also be briefed to extinguish all smoking materials when oxygen is being used; and

(iv)the location and use of life-jackets if required.

(3)Passengers occupying seats with direct access to emergency exits not staffed by cabin crew members should receive an additional briefing on the operation and use of the exit.

(b)After take-off

(1)Passengers should be reminded of the following, if applicable:

(i)use of safety belts or restraint systems including the safety benefits of having safety belts fastened when seated irrespective of seat belt sign illumination; and

(ii)caution when opening overhead compartments.

(c)Before landing

(1)Passengers should be reminded of the following, if applicable:

(i)use of safety belts or restraint systems;

(ii)any cabin secured aspects, e.g. required position of seatbacks, tray tables, footrests, window blinds, etc. as applicable;

(iii)correct stowage of hand baggage and the importance of leaving hand baggage behind in case of evacuation;

(iv)the use and stowage of portable electronic devices; and

(v)the location of the safety briefing card, the importance of its contents and its review.

(d)After landing

(1)Passengers should be reminded of the following:

(i)use of safety belts or restraint systems;

(ii)the use and stowage of portable electronic devices; and

(iii)caution when opening overhead compartments.

(e)Emergency during flight:

(1)Passengers should be instructed as appropriate to the circumstances.

(f)Smoking regulations

(1)The operator should determine the frequency of briefings or reminding passengers about the smoking regulations.

SINGLE-PILOT OPERATIONS WITHOUT CABIN CREW For single-pilot operations without cabin crew, the commander should provide safety briefings to passengers except during critical phases of flight and taxiing.

IN-FLIGHT ENTERTAINMENT (IFE) SYSTEMS When IFE systems are available by means of equipment that can be handled by passengers, including portable electronic devices (PEDs), provided by the operator for the purpose of IFE, appropriate information containing at least the following should be made available to passengers:

(a)instructions on how to safely operate the IFE system for personal use in normal conditions;

(b)restrictions, including stowage of retractable or loose items of equipment (e.g. screens or remote controls) during taxiing, take-off and landing, and in abnormal or emergency conditions; and

(c)the instruction to alert cabin crew members in case of IFE system malfunction in accordance with point (f)(9) of GM2 CAT.OP.MPA.170.

BRIEFING OF PASSENGERS OCCUPYING SEATS WITH DIRECT ACCESS TO EMERGENCY EXITS NOT STAFFED BY CABIN CREW MEMBERS

(a)The emergency exit briefing should contain instructions on the operation of the exit, assessment of surrounding conditions for the safe use of the exit, and recognition of emergency commands given by the crew.

(b)Cabin crew should verify that the passenger(s) is (are) able and willing to assist the crew in case of an emergency and that the passenger(s) has (have) understood the instructions.

SAFETY BRIEFING MATERIAL

(a)Safety briefing material may include but is not limited to an audio-visual presentation, such as a safety video or a safety briefing card. Information in the safety briefing material should be relevant to the aircraft type and the installed equipment and should be consistent with the operator’s procedures. Information in the safety briefing material should be presented in a clear and unambiguous manner and in a form easily understandable to passengers.

(b)For those passengers occupying seats with direct access to emergency exits, the operator should consider providing a separate briefing card, which contains a summary of the exit briefing information.

(c)The safety briefing card should be designed, and the information should be provided, in a size easily visible to the passenger. The safety briefing card should be stowed in a location from where it is easily visible and reachable to the seated passenger and from where it cannot easily fall out. Information should be presented in a pictographic form and should be consistent with the placards used in the aircraft. Written information should be kept to the necessary minimum. The safety briefing card should only contain information relevant to safety.

(d)The operator conducting an operation with no cabin crew should consider including expanded information, such as location and use of fire extinguisher, oxygen system if different from the drop-down system, etc.

(e)The safety video should be structured in a pace that allows a continuous ability to follow the information presented. The operator may consider including sign language or subtitles to simultaneously complement the soundtrack.

(f)The operator should consider including the following information in its safety briefing material:

(1)hand baggage:

(i)correct versus forbidden stowage locations (e.g. exits, aisles, etc.);

(2)safety belts and other restraint systems:

(i)when and how to use safety belts and other restraint systems;

(ii)restraint of infants and children;

(iii)additional installed systems, e.g. airbag;

(3)drop-down oxygen system:

(i)location;

(ii)activation;

(iii)indication of active oxygen supply;

(iv)correct and timely donning of oxygen mask;

(v)assisting others;

(4)flotation devices:

(i)stowage locations (including if different in various cabin sections);

(ii)use for adult, child and infant;

(iii)features, e.g. straps, toggles, tubes, signalling light, whistle;

(iv)when and where to inflate a life jacket;

(v)flotation devices for infants;

(5)emergency exits:

(i)number and location;

(ii)method of operation, including alternative operation in case of ditching;

(iii)surrounding conditions prior to opening (e.g. fire, smoke, water level, etc.);

(iv)unusable exit;

(v)alternative egress routes in case of unusable exit(s);

(vi)leaving hand baggage behind;

(vii)method of egress through exit including with infants and children;

(viii)awareness of exit height;

(ix)awareness of propellers;

(6)escape routes: depiction of routes:

(i)to the exits (inside the aircraft);

(ii)movement on a double-deck aircraft;

(iii)via the wing to the ground;

(iv)on the ground away from the aircraft;

(7)assisting evacuation means:

(i)location of available equipment (e.g. life raft, installed slide/raft, etc.);

(ii)awareness of the evacuation equipment’s features;

(iii)operation of the available equipment (activation, detachment, etc.);

(iv)method of boarding the device including with infants and children;

(v)use of shoes;

(vi)method of evacuation through exits with no assisting evacuation means;

(8)brace position:

(i)appropriate method to the applicable facing direction;

(ii)alternative brace positions for e.g. expectant mothers, passengers with lap-held infants, tall or large individuals, children, etc.;

(9)portable electronic devices, including spare batteries:

(i)allowed versus forbidden devices;

(ii)use in various flight phases including during safety briefing;

(iii)stowage;

(iv)danger of fire in case the device is damaged;

(v)the need to call for immediate assistance in case a device is damaged, hot, produces smoke, is lost, or falls into the seat structure (including advice to refrain from manipulating the seat);

(vi)the need to monitor devices during charging;

(10)cabin secured aspects:

(i)required position of seatbacks, headrests, tray tables, footrests, window blinds, in-seat video screens and their control gadgets, etc.;

(ii)caution when opening overhead compartments;

(11)smoking regulations (e.g. phase of flight, electronic smoking devices, pipes, etc.) including smoking in the lavatory;

(12)floor proximity escape path marking:

(i)location;

(ii)purpose in case of darkness or smoke;

(13)actions in case of an emergency (e.g. remove sharp objects, fasten seat belt, open window blind, etc.);

(14)any other safety aspects.